Social listening is a tactic that’s not unheard of. Quite a number of brands use it these days and even more consider trying it out in the near future. However, for many, the step-by-step process of social listening remains unclear. This article aims to answer the most burning questions about social listening: What is a keyword? Which keywords should you monitor? How do you get relevant and comprehensive results instead of all the noise that the Internet is filled with? What is a keyword? As we know, social listening is a process that requires a social media listening/social media monitoring tool (e.g., Awario, Mention, Brandwatch). The first thing you do when you open the app is entering keywords to monitor. Keywords are the words that describe best what you want to find on social media platforms and the web. A keyword can be one word (e.g. “Philips”), two words (e.g. “Aleh Barysevich”), four words (e.g. “search engine optimization tool”), etc. Each one of these examples pres...
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